Have your say
Your views matter to Tyne & Wear Archives & Museums. We monitor all letters and consult our users through comment cards, mystery shopping, annual visitor surveys and user panels.
Below are some recent examples of changes we have made in response to recent visitor’s feedback.
You said…
You weren’t happy with the standard of food in our cafes.
We did…
TWAM appointed a new caterer, Sodexo Prestige, as our new catering service provider in 5 of our venues.
You said…
You thought that Discovery Museum was looking tired and needed a makeover.
We did…
We carried out a significant refurbishment of Discovery Museum, redecorating some of the galleries, upgrading the floors and refurbishing the main lift.
You said…
You thought that we could improve our standards of customer service.
We did…
We implemented a program of mystery visits, each venue being visited monthly. This has helped us to highlight the specific areas in need of improvement.
You can let us know what you think by filling in a comment card the next time you visit us or give us your opinion online through our contact us page.