TWAM Enterprises Ltd Privacy Notice

​This privacy notice provides information on what personal information we collect from you, how and why it is collected, when and with whom it might be shared, and how long it will be kept. It also provides information on your rights to decide how it might be used, how you can access it, require it to be deleted and corrected and your rights to complain.

Who we are

TWAM Enterprises Ltd (TWAM EL)

TWAM Enterprises Limited (company number 10940488) manages some commercial activities for Tyne & Wear Archives & Museums (TWAM) such as retailing, catering and venue hire. Its purpose is to enable TWAM to capitalise on the expertise it has already developed in relation to commercial activity.

How we use your information and who it will be shared with

TWAM EL may look to share your information with the below organisations, in order to continue to improve our understanding of our target audiences and of our supporters. This is with a view to providing world class, transformative, visitor-focused experiences, customer service and educational engagement, and to look at ways in which we might in the future use the latest technologies to improve and personalise the services that we offer.


Tyne & Wear Archives & Museums (TWAM)

TWAM is a major regional museum, art gallery and archives service which manages a collection of nine museums and galleries across Tyneside and Tyne and Wear. It is not an incorporated body.  It is supported by the five local authorities of the area (Newcastle, Gateshead, North Tyneside, South Tyneside and Sunderland) and Newcastle University. Newcastle City Council is the lead authority. TWAM holds collections of international importance in archives, art, science and technology, archaeology, military and social history, fashion and natural sciences.

When you make a purchase through TWAMEL’s online shop, you will be asked whether you wish join TWAM’s mailing list in order to receive information and offers about TWAM’s museums, galleries and events. If you do, TWAMEL will pass your contact details to TWAM so that they can contact you. 

TWAM will retain your information for this purpose for 3 years and process it on the basis of your consent. We will delete it earlier at your request.

You can find a link to TWAM’s privacy notice here: https://twmuseums.org.uk/privacy-policy


TWAM Development Trust

TWAM Development Trust (TWAMDT) is a company limited by guarantee number 7334262 and which is registered with the Charity Commissioner under charity number 1137867

The Trust carries out its objectives by raising funds from individual donors, trust and foundations to support a wide variety of museum activities. In doing so, the Trust is able to help Tyne & Wear Archives & Museums achieve its strategic vision of ensuring everyone has access to museum provision, are able to use this access and to value it for the significant and positive impact that it makes upon their lives.

TWAMEL will share data with TWAMDT if you make a donation to TWAMDT via shoptwmuseums.co.uk You may also be asked whether you wish to Gift Aid your donation. If you do, your name and address will be shared with Gift Aid for processing purposes but not for marketing purposes.

You can find a link to TWAM Development Trust’s privacy notice here: https://twmuseums.org.uk/governance/twam-development-trust-privacy-notice

 

Totally Delicious Ltd

TWAM Enterprises Ltd outsource its venue hire and catering functions to Totally Delicious Ltd.

TWAMEL will share data with Totally Delicious Ltd in order to facilitate the booking, organisation and holding of functions at TWAM premises, for invoicing for the costs involved and for any subsequent queries or complaints.

TWAMEL and Totally Delicious Ltd we will keep your data for no more than 2 years, following the date of the event/function before we delete it. We will delete it earlier at your request. 


General Data Protection Regulation

The General Data Protection Regulation (the ‘GDPR’) will become enforceable on 25th May 2018, replacing the Data Protection Act 1998.

The GDPR states that personal data can only be processed if there is a legal ground to do so. The GDPR provides six legal grounds under which personal information can be processed lawfully and stipulates that an organisation’s privacy notice must include reference to this.

The legal bases that TWAMEL’s uses your personal information are:

(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

(b) Contracts - processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

TWAMEL’s use of this legal basis is explained further below:

Consent

When you make a purchase through TWAMEL’s online shop: shoptwmuseums.co.uk you will be asked whether you wish join TWAM’s mailing list in order to receive information and offers about TWAM’s museums, galleries and events. If you do, TWAMEL will pass your contact details to TWAM so that they can contact you. TWAM will retain your information for this purpose for 3 years unless you request for it to be deleted earlier.

If you make a donation through shoptwmuseums.co.uk you information will be shared with TWAMDT for processing purposes. You will also be asked whether you wish to Gift Aid your donation. If you do, your name and address will be shared with Gift Aid for processing purposes.

Contracts

If you make an online purchase through shoptwmuseums.co.uk TWAMEL will need to process your personal information in order to take payment and facilitate delivery. We will retain this data for a maximum of 2 years unless you request for it to be deleted earlier.

If you hire one of TWAM’s venues and/or catering, TWAMEL will need to process your information in order to facilitate the booking, organise and hold the function, for invoicing for the costs involved and for any subsequent queries or complaints. We will retain this data for data for a maximum of 2 years unless you request for it to be deleted earlier.

TWAMEL needs to process personal details of suppliers in order to issue orders, make payments or contact suppliers about orders. We will we will delete this information if requested by the individual, or if TWAM Enterprises Ltd no longer intends to work with the supplier.

TWAM EL acts as both Data Controller and Data Processor, meaning it has overall responsibility for the collection and processing of your personal information.

Complaints, enquiries and feedback

TWAM EL tries to meet the highest standards when collecting and using personal information. We will not unduly prioritise our interests as an organisation over your interests as an individual. We will always aim to balance our interests with your rights. We will only use personal information in a way and for a purpose that you would reasonably expect in accordance with this notice.

For these reasons, we take any complaints we receive very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Complaints and enquiries about, or suggestions for improvements to, our data protection processes should be directed to TWAM EL using the contact details provided below. 

How to contact us

If you wish to make a complaint, request further explanation about any issues relating to this privacy notice, or make a suggestion for improving our processes relating to the way we use personal data, then please direct your request to the following address: TWAM Enterprises Ltd, Discovery Museum, Blandford Square, Newcastle upon Tyne, NE1 4JA.

You may opt out from receiving marketing communications from us at any time, change your contact preferences or ask to have your personal data removed or corrected in our records by writing to us at: TWAM Enterprises Ltd, Discovery Museum, Blandford Square, Newcastle upon Tyne NE1 4JA, or by sending an email to communications@twmuseums.org.uk. Please ensure that you state your full name and address in the letter or email so that we may locate your record on our database.

If you wish to request a copy of all or part of your personal information held by TWAMEL by making a subject access request you can do this in the following ways:

By email: CorpGov@twmuseums.org.uk

By letter addressed to: TWAM Enterprises Ltd, Discovery Museum, Blandford Square, Newcastle upon Tyne NE1 4JA.

Information Commissioner’s Office

The Information Commissioner's Office (ICO) is the UK’s independent body set up to uphold information rights. You can make a complaint to the ICO about our use of your information at any time on 0303 123 1113 or via their website at https://ico.org.uk/. Of course we'd like to try and help you with any problems you are having first, so please consider raising any issue or complaint you have with TWAM Enterprises Ltd first. Your satisfaction with our services is very important to all of us and we will always strive to resolve any problems and complaints you have wherever possible. 

Changes to this privacy notice

We keep our privacy notice under regular review. You are advised to visit this page periodically in order to keep up to date with any changes. By continuing to use our services you will be deemed to have accepted such changes.

This privacy notice was last updated on 4 June 2018.